Privacy Policy

Last Updated: February 19, 2020

This Privacy Policy describes how InstaConsult, Inc. (“we,” “our,” or “us”) collects, uses, and otherwise processes personal data that you provide to us, or that we obtain or generate, to provide you with our messaging services, including our apps, features, software, and website (“InstaConsult”).

This policy is intended to help you understand:

Our services

We issue unique phone numbers (“InstaConsult Numbers”) to individuals and entities or their designees (collectively, “InstaConsult Professionals”) from other vendors.

InstaConsult members can use InstaConsult platform to receive premium on-phone voice calls worldwide

Please also read our (“Terms of Service”) https://instaconsult.me/terms-of-service, which describe the terms under which you use InstaConsult, Inc.

Our collection of information

We collect the following when you use InstaConsult:

Contact Info

To sign up as a InstaConsult member, we require certain information, such as your name, date of birth, gender identity, city, WhatsApp number, and phone number. You may have the option to provide other information as well, such as your email address. We refer to all of this as “contact info.”

If you start a conversation with an InstaConsult Professionals by calling their InstaConsult number, we collect your phone number, so we won’t need to ask you for it. If you later start a conversation with another InstaConsult Professional by sending a text message, WhatsApp or direct call to their InstaConsult Number, we won’t need to ask you again for your contact info.

If you start a conversation with a InstaConsult Professional from a supported website or Internet-based messaging service, the required contact info and signup process may vary.

Note: InstaConsult Professionals may be able to save copies of their callers information for use outside of InstaConsult, which may include your contact info.

Account Info

To sign up as a InstaConsult Professional, you must set up an InstaConsult account. We require your email address, telephone number and you may have the option to provide email addresses for additional authorized users for your account. You may customize your account by providing a profile name, profile picture, and voicemail message.

Calling Info

When you receive or reply to calls via InstaConsult, we collect your interactions, along with call-related information (such as the phone number from which the call was initiated, when the call was sent, and whether the call includes a particular word). When you interact with calls established via InstaConsult, we collect information about those interactions. We refer to all of this as “calling info.”

Keep in mind that anyone who receives your calls via InstaConsult can record a copy and share your calls with others. This includes any personal information you share (for example, your address), so be careful with what you choose to share.

Note: InstaConsult Professionals may be able to save copies of their callers info for use outside of InstaConsult.

Technical Info

When becoming an InstaConsult Professional, and when using our services, and website as a InstaConsult Professional, we collect Internet, electronic activity, and other information automatically from the devices and browsers that you use and from the messages that you send. This includes information about the type of device and operating system you use, your phone number, your IP address, cookie and device identifiers, the type and version of browser you use, app version, and your ISP or wireless carrier. We may also collect information about your location, such as by using your IP address to determine your approximate location. When using our apps and website as a InstaConsult Professional, we also collect information about the links you send or click on, pages you view, other information about how you use InstaConsult, and other standard server log information.

Payment Info

You may provide us with payment information, such as your credit or debit card number, card expiration date, CVV code, and billing address.

Correspondence

When you contact our customer support team, participate in one of our surveys, contests, or promotions, or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.

Other Info

We may also receive information about you from other sources, including from users of InstaConsult, and third-party services and organizations.

We may aggregate or de-identify the information described above. Aggregated or de-identified data (meaning data that cannot reasonably be tied to you or used to identify you) is not subject to this Privacy Policy.

Our Use of Information

We use the information described above for the following business purposes:

to develop, operate, improve, deliver, promote, maintain, and protect InstaConsult (including troubleshooting, data analytics, testing, research, statistical and survey purposes);
to send you InstaConsult (for example, we may use email to respond to support inquiries or to share information about InstaConsult);
to manage our relationship with you (including providing you with the information, products and services that you request from us); and
to keep InstaConsult and our users safe and secure, to enforce our Terms and other usage policies, to comply with legal requirements, and to protect or exercise our legal rights or defend against legal claims.

Our Disclosure of Information

We do not sell your personal information. We may share the information described above in the following ways:

With InstaConsult Professionals. If you are an InstaConsult Member, we may share your information with the InstaConsult Professionals you are contacting via InstaConsult. The information practices of InstaConsult Professionals are not covered by this Privacy Policy. Before signing up to contact with a InstaConsult Professional via InstaConsult, we would encourage you to review InstaConsult Professional’s privacy policy.
With InstaConsult Members and the general public. If you are an InstaConsult Professional, we may share your account information (such as your InstaConsult Number, profile name, profile picture, and voicemail message) and messages with InstaConsult Members and the general public.
With authorized third-party vendors and service providers. We may share your information with third-party vendors and service providers that provide services to us for a variety of business purposes, such as billing, payment processing, customer service, email deployment, message delivery, marketing our services, security and performance monitoring, maintaining or servicing accounts, processing or fulfilling orders and transactions, verifying customer information, research, data hosting, auditing, and data processing.
With corporate affiliates. We may share your information with our corporate affiliates.
In business transfers. We may share information about you as part of a merger or acquisition. If we are involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.
For legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, safety, and security of InstaConsult, Inc. and our affiliates, users, and the public.
With your consent. If you consent, we may also share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

If you access third-party services via InstaConsult, these third-party services may be able to collect information about you, including information about your activity on InstaConsult, in accordance with their own privacy policies.

Our Use of Cookies

When you use InstaConsult, we use cookies, pixel tags, local storage, and other similar technologies (collectively, “cookies”), including third-party cookies, to collect information from your browsers or devices. By using InstaConsult, you consent to our use of cookies and similar technologies.

The following types of cookies are used on InstaConsult:

Essential cookies. These cookies enable you to use InstaConsult. These cookies are essential to enable you to browse InstaConsult and use certain features. Disabling them may prevent you from using certain parts of InstaConsult. Without these cookies, some of the functionality of InstaConsult may no longer be available to you. These cookies also help keep InstaConsult safe and secure.
Preference cookies. These cookies store information such as your preferred country and language selection, login data, and website preferences. Without these cookies, we may not be able to remember certain choices you've previously made (such as a saved country / language preference) or personalize your browsing experience by providing you with relevant information. These cookies can also be used to recognize your device so that you do not have to provide the same information more than once.

Some mobile and web browsers transmit “do-not-track” signals. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether they even are aware of them. We currently do not take action in response to these signals.

Your Rights & Choices

If you are an InstaConsult Member:

If you want to stop receiving calls from a particular InstaConsult user, or stop receiving messages from all InstaConsult Professionals, email privacy@instaconsult.me.
If you want us to delete your information, email privacy@instaconsult.me. Keep in mind that InstaConsult Professionals may still retain copies of your information, like your contact info and messages you have sent them, even after you have deleted the information from InstaConsult.
If you want a InstaConsult Professional to delete your information, you will need to contact them directly, review that InstaConsult Professional’s privacy policy to learn more.

You may be entitled, in accordance with applicable law, to object to or request restriction of processing of your information, and to request access to, rectification, erasure, and portability of your information or more information about our information practices. Requests should be submitted in writing by emailing us at privacy@instaconsult.com. We will try to comply with your requests as soon as reasonably practicable or as required by applicable law.

There may be legal requirements to retain your information, for instance if we receive a valid legal process asking us to preserve data or if we are investigating potential violations of our Terms.

You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). If you choose to refuse, disable, or delete these technologies, some of the functionality of InstaConsult may no longer be available to you.

Please note that for information transmitted through InstaConsult services for the purposes of communication to a third party (i.e.. phone calls, texts and WhatsApp messages), InstaConsult’s sole obligation is to maintain security respecting such communicated information while such information is in its systems. InstaConsult’s underlying third party service provider may also store such information; the terms of service and privacy policy of such service provider shall apply to such storage (and can be found at this link: https://www.twilio.com/legal/tos), and InstaConsult bears no responsibility for the acts or omissions of such service provider. Additionally, use of InstaConsult’s website and/or software may result in the collection of technical information such as your computer's IP address, operating system, browser name/version, the referring web page, requested page, date/time, and sometimes a "cookie" (which can be disabled using your browser preferences); such information is used to help us understand the overall usage pattern of our website and software.

California Privacy Disclosures

The California Consumer Privacy Act (“CCPA”) affords consumers residing in California certain rights with respect to their personal information.

Your CCPA rights

If you are a California resident, this section applies to you, and here is a quick summary of your rights under the CCPA:

You have the right to know whether we sell your personal information (we do not),
You have the right to receive an overview of the personal information we collect, how we use it, and who we share it with.
You can request access to your personal information, get a copy, and ask us to delete your personal information.
You have the right not to be discriminated against for exercising your privacy rights.
You can email us at privacy@instaconsult.me to exercise your rights under the CCPA.

CCPA requests

Depending on your request, we may ask you to take steps to verify your identity, such as by texting us from the phone number you used when signing up or providing additional information. We will not discriminate against you for exercising your rights and choices. If we receive your request from an authorized agent purporting to act on your behalf, we will ask the agent to provide proof that it has valid written authority to submit requests on your behalf, and we may ask you to verify your identity directly with us and to confirm that you provided such agent with power of attorney.

European Privacy Disclosures

If you are an individual in the European Economic Area, the UK, or Switzerland, please read this section, which provides additional information applicable to you.

We collect and process information about you only where we have legal bases for doing so under applicable laws in your home country. The legal bases depend on the services you use and how you use them. This means we collect and use your information only where:

we need it to provide you with our services consistent with our Terms, including to operate InstaConsult, provide customer support and personalized features, and to protect the safety and security of InstaConsult;
it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to promote InstaConsult and to protect our legal rights and interests;
you give us consent to do so for a specific purpose; or
we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. If we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using InstaConsult.

When we share information of customers in the European Economic Area, the UK, or Switzerland, we make use of the European Commission-approved standard contractual data protection clauses (a copy of which can be obtained by emailing us at privacy@instaconsult.me), or other appropriate legal mechanisms to safeguard the transfer. Information will be retained only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.

International Transfers

By using InstaConsult and providing us with information, you understand and agree that we may transfer and store your information on servers located outside your resident jurisdiction. Where permitted by applicable law, to the extent you are a resident of a country other than the United States, you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy. Some of the third parties described in this privacy policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to your home country.

Age Requirements

We do not knowingly collect or sell any information from children, as defined by applicable law, without parental consent or as otherwise permitted by applicable law.

Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Last updated” date above and post the new Privacy Policy on https://instaconsult.me/pr

Our Contact Information

If you have any questions about this Privacy Policy or our practices, please email us at privacy@instaconsult.me